Support

Welcome

For all issues needing App Soft company support, please use the following ticketing system. Please make sure to fill in all fields. Indicate at the beginning of the description which department you are requesting assistance from (Accounting, HR/Immigrations, Operations, other). If you have any questions, please contact App Soft Support directly at (813) 333-6494. After submitting your ticket, you will receive a response within 1 business day.

Click below to access Onblick, our HR management platform.

For all issues needing App Soft office support, please use the following ticketing system. After submitting your ticket, you will receive a response within 1 business day.

Employee FAQs

What is an I-9?

Form I-9, officially the Employment Eligibility Verification, is a United States Citizenship and Immigration Services (USCIS) form. Mandated by the Immigration Reform and Control Act of 1986, it is used to verify the identity and legal authorization to work of all paid employees in the United States. For more information, please visit: uscis.gov/i-9

Who is HIREtech?

Our company contracts with Hiretech (hiretech.com) to facilitate the I-9 process and store the information for future use and retrieval.

What information do I need to provide for I-9 review/verification?

The following webpages have information about the kinds of documents that employers may accept from employees to complete Form I-9: I-9 Acceptable Documentation

Who is Paychex?

Paychex is a company that we use to perform most HR functions online. These functions include: time & attendance, payroll, benefits, and various other HR functions. For more information, please visit: paychex.com

How do I enroll in Paychex?

You will be sent a form by HR prior to your hire date to be filled out by you. When complete, please return form to your HR representative along with a voided copy of a bank deposit slip (for direct deposit). If you don’t have an account for direct deposit, please contact your HR representative immediately.

How do I complete my timesheet and where to submit?

Time sheets are to be filled in the Client Portal (this will be client specific). Once the time sheets are approved, upload a screenshot of the approved time sheet within your Onblick.com account under the Timesheet Tab. This will occur weekly, bi-weekly or monthly depending on the client.

How often and when do I get paid?

The Company will run the payroll:

  • from 1st to 15th of the month on or before 31st of the month.
  • from 16th to 31st of the month the following month on or before the 15th.

How do I receive my pay?

  • Pay will be directly deposited into your designated direct deposit account. If you do not have direct deposit, please see your HR representative.

What is the W-4 form?

The official title of Form W-4 is Employee’s Withholding Certificate. When you complete the W-4 correctly, it informs your employer of how much money to withhold from your paycheck for federal income taxes. Because of this, you need to fill out a new copy of the form anytime you start a new job. For more information about the W-4 form, please visit irs.gov/forms-pubs/about-form-w-4

What are the company policy/procedures and where can I get a copy?

Company policies and procedures establish the rules of conduct within the organization, outlining the responsibilities of both employees and employer. Company policies and procedures are in place to protect the rights of workers as well as the business interests of employer. Please contact your HR representative if you have not received a copy of the policy/procedure manual.

Who is Onblick and why does the company use them?

Onblick is a web-based software designed to handle day to day HR & Immigration activities and manages on-boarded employee work authorization documentation ensuring effective corporate compliance. For more information, please visit www.onblick.com

What is an employment background check?

An employee background check is a review of a person’s commercial, criminal, employment, and/or financial records. Many employers conduct background checks on job candidates. Some employers conduct checks after they have hired an employee.

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